- Not for you? Faulty or broken?
Did you know that the nylon that we use to make our refillable cases can be recycled up to 9 times? We think you’ll love our products, but if for any reason you don’t want your refillable case any more, please return it to us and we will use the material to make brand new products. We do all we can to prevent unnecessary waste and we’d appreciate your support with this. Simply email us at [email protected] and we’ll do the rest.
- Lifetime guarantee
We do our best to delivery beautiful quality products, but on very rate occasions, things can go a bit wrong. If that’s the case, please email us at [email protected] as soon as you can, we’d be happy to either send you a spare part to repair your case, or repair it for you at no cost. If your case can’t be repaired, we’ll send you a new one, for as long as you’re subscribed for regular deliveries of refills. Again, we don’t want our products to end up in waste… ever!
- Your skin doesn’t like it?
All of our products are made from natural ingredients and our formulas are designed to be gentle to the skin. However, we know that everyone is different. If you’ve experienc an adverse reaction we can offer a full refund within 30 days of receiving your first order. Please note this applies to your initial order (i.e. case and refill bundle). To apply for a refund, drop us an email to [email protected] letting us know the issue and your original order number.
Refill packs are non-refundable and non-exchangeable due to hygiene reasons! We cannot accept returns on refill packs except when the item is faulty or in exceptional circumstances.