Returns & Refund Policy
At Lowena, we want you to be completely happy with your purchase. If for any reason you're not satisfied, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund of the product price.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products should be in their original packaging where possible.
- Opened or partially used products are still eligible for a refund — we stand behind our product.
- Items purchased as part of a bundle must be returned as a complete set.
How to Request a Return
To initiate a return, please contact us at hello@lowena.net with your order number and reason for return. We'll provide you with return instructions and a delivery address.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.
Refund Process
Once we receive and inspect your return, we will notify you by email. Refunds are processed within 5–10 business days and will be credited to your original payment method. Please note that your bank or card provider may take additional time to process the refund.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving it at hello@lowena.net. Please include photographs of the damage and we will arrange a replacement or full refund, including return postage costs.
Exchanges
We do not offer direct exchanges at this time. If you'd like a different product, please return the original item for a refund and place a new order.
Contact Us
If you have any questions about our returns policy, please don't hesitate to get in touch at hello@lowena.net.
Last updated: February 2026